Return Policy

Return & Refund Policy

Last updated: [Insert Date]

We want you to love your creative experience with Huckleberry Gems. If something isn’t quite right, here’s how we handle returns and refunds:

Physical Products (Wood Kits, Craft Supplies)

You may request a return or exchange for physical products within 14 days of delivery. To be eligible for a return, items must be unused, in original condition, and in original packaging.

Please note:

  • You are responsible for return shipping costs.

  • Shipping costs are non-refundable.

  • If your return is approved, your refund will be issued to your original payment method within 7–10 business days of receiving the return.

Non-returnable items:

  • Gift cards

  • Customized or personalized items

  • Sale items

Digital Products & Online Workshops

All digital products, online workshops, templates, downloads, and memberships are non-refundable once purchased or accessed, except where required by law.

Due to the nature of digital content, access is granted immediately upon purchase, and therefore returns are not possible.

Subscription Boxes

Because our subscription boxes are custom prepared each month based on subscriber counts, we require that subscription cancellations be made at least 14 days before your next billing date to avoid being charged for the upcoming box.

  • If you cancel after this window, your next box will still be processed and shipped, and your cancellation will apply to the following cycle.

  • Subscription box charges are non-refundable once processed.

Exchanges

We are happy to replace physical items if they arrive defective or damaged. If you need an exchange, please contact us at [email protected].

Return Shipping Instructions

To initiate a return, please email us at [email protected] for instructions.

  • You will be responsible for paying your own shipping costs for returning physical items.

  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75.

  • We are not responsible for returns lost in transit.

We value you as a customer and community member and want you to feel confident in your purchases. If you have any questions, please reach out to us at [email protected]. We’re happy to help!